Read some of the commonly asked questions we recieve about our brands.
Q: Are all restaurants vegan?
Q: Are you kosher?
A: Yes, we are certified by International Kosher Council.
Q: Who do we contact for press inquiries?
A: Please send your inquiry to firstname.lastname@example.org
Q: Do you deliver?
A: Yes! We deliver to most of Manhattan. Click here to see our delivery zones.
Q: Do you have franchise opportunities?
A: Please email email@example.com to discuss.
Q: What can I do to support City Roots Hospitality?
A: Please leave us a friendly review on Google and follow us on social media!
Q: Do you offer gift cards?
A: Yes, gift cards are available here
Q: Do you take reservations?
A: Yes, we offer reservations at 4 of our City Roots locations. To make a reservation at our flagship location at 134 West 37th Street, click here. To make a reservation at our newest City Roots location on the Upper East Side located at 1429 3rd Avenue, click here. To make a reservation at our Nolita location at 215 Mulberry Street, click here. To make a reservation at our Midtown West location at 62 West 56th street, click here. To make a reservation at our affiliated restaurant, Willow Vegan Bistro located at 199 8th Avenue, click here. For reservations of 15 or more, please call us at (718) 606-2179 or email us at firstname.lastname@example.org.
Q: I'd love to share feedback about a recent experience at a City Roots restaurant. How can I do that?
A: First of all, we’re very sorry to hear this. Please email us at email@example.com We’ll take care of the issue ASAP.
Q: What catering services do you offer?
A: We have three options for catering:
- Drop-off – Healthy ready-to-serve platters that are perfect for office lunches, meetings, or casual events. You can even order online!
- Full-service – Hors d’oeuvres, seated meals, and chef-manned buffets for upscale events. We also offer event staffing, bar services, rental coordination, and more.
- Private events – Book one of our restaurant locations for your next celebration. Custom event menus available.
Q: What is your delivery range and fee?
A: We deliver throughout NYC for a standard fee of 12% of your order subtotal ($35 minimum fee). For deliveries outside of NYC, inquire for availability and additional fees. For full-service event catering, we are available to travel.
Q: How far in advance should I place my order?
A: We request that orders are submitted 36 hours in advance. Orders for the weekend dates must be finalized by 3:00pm on Friday. For last minute orders, call us at (718) 606-2179 or email firstname.lastname@example.org. We’ll do our best to accommodate your request, but please note that our catering office is closed on the weekends.
Q: What is your cancellation policy?
A: Orders can be cancelled 24 hours prior to your event free of charge. If you cancel with less than 24 hours’ notice, you will be charged in full for your order. For orders above $1,000.00 we request a deposit of 50 %. This deposit is non-refundable if your event is cancelled less than one week prior to your event date.
Q: Is the menu organic?
A: We’re not 100% organic.
Q: Where do you source indgredients from?
A: We buy from local markets whenever possible.
Q: Are there gluten-free items on the menu?
A: Of course! Our sushi menu is 100% gluten free. The rest of our menu is also gluten-free friendly. However, please note that we only have one kitchen, so there may be chance of cross contamination. If you have Celiac disease or have severe allergy, we’d recommend not dining at our establishments.
Q: Where is the nutritional information?
A: We currently don’t have the nutritional information available. However, it’s definitely in our list to work on.
Q: Is online ordering available?
A: Yes! You can order on our website. We offer both delivery and pickup.
Q: Is there a minimum for delivery?
A: We have a minimum of $20 for delivery before tax and tip.
Q: What is your delivery range?
A: We deliver to most of most of Midtown and Lower Manhattan.
Q: Where is my order?
A: Please check your emailed receipt and contact the location that you ordered from to check on your order status.
Q: My order is missing some items. What do I do?
A: We’re sorry to hear this. Please email us at email@example.com. We will resolve the issue as soon as we can.